Manager-Logistics and After Sales

About Us: 

Founded by Amit Khatri & Gaurav Khatri in 2014, Noise is a tech-driven connected lifestyle brand that put the hottest gadgets/ accessories in the hands of young Indian consumers and with a vision that it can become an integral part of their life.

Noise has been India’s No.1 wearable watch brand for 3 consecutive years. We are also ranked No.3 globally in the same category and are proud recipients of the prestigious Economic Times Startup Awards 2022.Noise boasts of India’s biggest sports icon - Virat Kohli, along with Neeraj Chopra, Tapsee Panu and others as its brand ambassadors. 

With more than 15 million Wearable and gadget accessories sold till date, we are en route to becoming a global brand.

Having written a successful playbook for a profitable bootstrapped brand in a deeply funded ecosystem, Noise recently welcomed its first strategic investor, Bose Corporation, as part of a Series A round.

•  First Mile, Mid Mile,Last Mile and other Operations and SLAs for
  both forward and reverse logistics.
• Analyse the TAT for delivery and RTO for COD and prepaid, make
  strategies to reduce the TAT and RTOs.
• Minimise the TATfor the complete journey of after-sales, from
  customer complaint to reverse pick up and later replacement issuance
  to delivery of product.
• Manage external logistic partners and operation KPI along with
  better cost and efficiency.
• Meet the competitive prices as per industry with vendors and
  external partners.
• Manage LFR and GT reverse logistics, e-way bill and challan compliances.
• Manage a team of Ops Associate help them in daily operations and
  task allocation and resolving the last mile/first mile complaints.
• Oversee Day to Day warehouse operation; Order to Dispatch and
  replacement, Overselling, Inventory levels etc.
• Work on Warehouse automation in order to streamline process, need
  to work on shopify, shiprocket, oms guru and work closely with tech
  team for automation
• Manage Service centre partners for return and replacement of unit,
  ensure partners follow troubleshoot SOP and ensure cost in place
• Manager Service Centre PNL and partner penalty

• 8-10 years of experience in Logistics preferably in Consumer Electronics industry
• Must have worked in a startup
• Must have experience in Inventory management and reverse logistics